Frequently Asked Questions

What can I expect during my first treatment?


Upon your therapist's arrival to your home, both you and the therapist will put on face masks and wash or sanitize your hands (for more information, please see "COVID-19 Screening, Procedures, and Consent" under the Policies tab). After the table is set up, your massage therapist will discuss your intake form, perform any assessments that might be indicated to locate the source of your pain, and answer your questions. You and your therapist will formulate a treatment plan together that includes your goals and what areas of the body you'd like treated. The therapist will then leave the room to wash their hands while you undress and relax onto the table between the sheets. After the massage, you will again be given privacy to get dressed while the massage therapist washes up. Self-care may be recommended to enhance positive results. Sit back and relax while your therapist disinfects and packs up! Please allow an extra 30 minutes to ensure sufficient time for setup/cleanup. For additional information, please see the "Preparation Policy" under the Policies tab.




Will I get a receipt after my massage?


Yes, a receipt will be emailed to you after your treatment. You can submit that receipt to your insurance for reimbursement according to your plan.




What do I need to be prepared for my treatment?


All you need is an open space for the massage table (approximately 10' x 15,' but we can make smaller spaces work) and two or three twin-sized pillows. We take care of the rest! Please print and fill out the intake form *prior* to our appointment so that we can maximize our time together. Thank you!




Must I completely undress?


This is entirely up to you. Most people undress the specific areas we have agreed to treat, as Swedish massage techniques require oil or lotion for comfortable pressure. You will be properly draped during the entire session to maintain your sense of comfort and privacy. If you would prefer to remain clothed, however, this won't change the effectiveness of your treatment at all. There are many other techniques such as fascial release, pin and stretch, and compressions that will loosen you up and relieve your pain.




Are you pet-friendly?


Absolutely! Your pets are welcome to join us during your massage. (Cats are great massage assistants.)




Should I shave before my treatment?


Nope! All body hair is natural and normal and the massage table is a judgement-free zone. If you need another reason not to shave, newly-shaven skin is prone to abrasions and irritation, and nobody needs that!




What if I need to cancel my appointment?


Please give us notice of at least 24 hours to avoid the $60 cancellation fee.

Without notice and upon your massage therapist’s arrival to your home, the full fee of your appointment will be charged.

For more information, please see "COVID-19 Screening, Procedures, and Consent" under the Policies tab.




Do I need to fill in *all* of the information on the health history form?


The short answer is yes. Please fill in the basic contact and doctor's information and all other information that you feel comfortable sharing, knowing that your forms are kept entirely confidential and are only used to improve the quality of your treatments. It's important to be accurate about what medications you are taking, as some have poor interactions with massage therapy. Past surgeries, trauma, mental illness, hormonal imbalances, and reproductive health are all integral parts of physical pain, pain perception, and healing. Helping Hands treats your diagnoses and experiences with respect and empathy. Treatment accommodations ensure that your individual needs are being met so that you experience optimal benefits. Don't be shy about asking for what you need! If you have any questions or require any assitance in filling out your intake form, please do not hesitate to ask your massage therapist.




Do you offer daytime and/or evening hours?


Yes. Appointments are available upon request any of the week - including most holidays - morning, noon, or evening!




Is prenatal massage safe during the first trimester?


Yes. In fact, studies have shown that massage in every trimester is beneficial to pregnancy. If you have concerns, however, it is always recommended that you check with your doctor.




What forms of payment do you accept?


We prefer payment via email-transfer during COVID-19, but we do accept cash and cheques.




What should I do during the treatment?


Feel free to ask questions, talk, listen to your audiobook or podcast, rest, or sleep - this is your time to enjoy yourself.




Should I leave a tip?


Nope! The best compliment is a referral or a postive review on our Facebook page or Google listing.




Will the massage hurt?


Not usually. Many clients describe more painful sensations as "relieving." The techniques do not have to hurt or feel unbearable in order for them to be effective. Your therapist will work within your pain tolerance to ensure that your massage is a comfortable, relaxing experience.




How will I feel after my massage?


Most people feel relaxed and rejuvenated. Muscles typically feel looser and your range of motion may be better. You may also feel drowsy, hungry, thirsty, or sore. Eat a snack, drink a glass of water to renew hydration, and take advantage of your in-home treatment by having a hot bath or a nap. *For a deep massage, it's recommended that you don't do a heavy workout for the next day or two to allow your muscles to recover fully and avoid reinjury. **If you experience a sudden or rapid increase in pain or symptoms (including but not limited to headache, dizziness, nausea, chest pain, or difficulty breathing) after your massage, please call 911. Such reactions to massage are rare but your health and safety are a priority!




What if I'm sick?


If you or any member of your household is experiencing any of the follwing symptoms, please contact us to cancel your appointment as soon as possible: • Fever • New or worsening cough • Shortness of breath or difficulty breathing (in absence of underlying reason for these symptoms such as asthma, COPD, etc.) • Runny nose, nasal congestion, or sneezing (in absence of underlying reason for these symptoms such as seasonal allergies, post nasal drip, etc.) • Sore throat • Difficulty swallowing • New loss of taste or smell • Nausea, vomiting, or diarrhea • Rash Additionally, please notify us if you or members of your household have... • Tested positive for COVID-19 • Been exposed to someone with COVID-19 • Recently travelled outside of Ontario
For more information, please see "COVID-19 Screening, Procedures, and Consent" under the Policies tab.




What music choices do you have?


A speaker and music selection is brought to every session. We typically play soothing, instrumental music but if you have a preference of playlist, artist, meditation or podcast, let us know and we'll play it!




I prefer deep pressure. Can I expect that?


Yes. Your massage therapist is experienced in applying a variety of pressures and targetting tissues you didn't even know were tender. Remember that the treatment does not have to hurt or feel unbearable in order for it to be effective.




I'm embarrassed about or uncomfortable in my body. Is massage for me?


Helping Hands Mobile Massage is judgement-free and weight-neutral because massage is for every body. We welcome diversity, celebrate body-positivity, and respect your boundaries so that you feel empowered. Did you know that massage is proven to improve self-acceptance?




What length of treatment should I book?


It's recommended that your initial massage is 60 or 90 minutes in order to address your concerns and achieve the results you desire. If you're unsure what length of treatment to book, contact us and we can discuss! Based on your symptoms and goals, we can most accurately recommend the most beneficial treatment length for you. And remember, unlike clinics, your time doesn't begin until your massage does! At Helping Hands Mobile Massage, we believe you should receive the length of the treatment for which you've paid.




Will I be covered during the massage?


You will be properly draped at all times to keep you comfortable and respect your boundaries. Only the area being directly treated will be undraped. If you are uncomfortable with an area being undraped but still wish it to be worked on (such as the gluteal region), many techniques can actually be applied through the sheet.




What if I want an area treated but I don't want it undraped?


If you are uncomfortable with an area being undraped but still wish it to be worked on (a common example is the gluteal region), many techniques can actually be effectively applied through the sheet. We obtain your consent every step of the way and we treat your requests with respect.




What if I don't like the technique being used or I want to stop the treatment?


If you don't like or feel uncomfortable with a technique, tell your therapist. They have a wide selection of tools from which to choose and are more than happy to find one that you prefer. You have the right to rescind (take back) your consent for assessment and/or treatment at any time, for any reason, without the need to justify your reasoning. Your decision will always be met with respect. If you are willing, a conversation about how we can meet your needs better will follow. *If you need to end a treatment before your time is finished, you will only have to pay for the amount of treatment we completed.




What type of oil or lotion do you use?


We use coconut oil for its numerous benefits: • Hydration • Contains Vitamin E • Anti-microbial • Safe for absoption • Doesn't stain If your skin is sensitive to coconut oil, please let us know in advance. If you have your own oil or lotion you'd prefer us to use, just ask! Aromatherapy using essential oils is complementary with every treatment and can be customized to your needs.




Is it possible for me to get a massage in my wheelchair?


Certainly! The beauty of mobile massage is that it adapts for those who wish to remain seated in their wheelchair.




Do you have online booking?


We use other methods of booking to ensure that each client gets their full time and our full attention. By booking with us directly via phone, email, or text, your massage will never feel rushed. Our intake forms are entirely online for your convenience and will be sent to you via email when you book with us.




Can I book a massage during my stay at the Markham-Stouffville Hospital?


Helping Hands is pleased to bring you massage at the Markham-Stouffville Hospital with no travel or parking fees. Recline on your bed, wheelchair, or chair. Family members or friends staying with you can also receive treatments! *Please ask your doctor if massage is indicated for you at this time. ***This service is currently unavailable due to COVID-19. Thank you for understanding.***




How soon after giving birth can I receive a massage?


Luckily, you don't have to wait any amount of time after giving birth to have a massage. (Some people choose to receive massage during their labour!) Your therapist will take the necessary precautions to ensure your massage doesn't disrupt stitches or cause discomfort.




What is aromatherapy?


Aromatherapy is the use of essential oils to effect physiological changes throughout the body. When essential oils are absorbed or inhaled, they send specific signals to an area of your brain called the limbic system, which influences emotions and the nervous system. Aromatherapy can • Brighten your mood • Ease stress, anxiety, and depression • Encourage sleep • Relax tense muscles including menstrual cramps • Relieve headaches and respiratory congestion • Reduce nausea • Fight bacteria and cleanse the skin Ask your therapist which essentail oils are indicated for you! Aromatherapy is complementary with every treatment and can be customized to your needs.




Can massage therapy cause miscarriage?


Despite the common misconception, massage therapy does NOT cause or increase the risk of miscarriage. In fact, massage therapy throughout all three trimesters as well as postpartum is beneficial for the health and wellbeing of both mom and baby!




Do you offer treatments at hotels or Airbnbs?


We currently do not offer massage at hotels or Airbnbs.




Do you work with MVA or WSIB patients?


We are unable to accomodate patients with MVA- or WSIB-specific insurance, but we regularly treat clients involved in vehicle and work-related accidents.





Contact:

 

keeleyshantzrmt@gmail.com

647.928.9709

 

Serving York and Durham Regions, Ontario.

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