1. Please fill out the online intake form at least 24 hours prior to your therapist's arrival, as some conditions are contraindicated for massage and the appointment may need to be cancelled or rescheduled for your health and safety.
The intake form is required by law and ensures the safest treatment possible.
2. Clear a space for the treatment table approximately 10' x 15.' Ensure the space is clear of obstacles.
You may want to sweep or vacuum the floor - this maximizes therapist and client safety!
3. Gather two or three twin-sized pillows for your comfort.
Sit back and relax - we take care of the rest!
Payment is due immediately after services are rendered.
Methods of payment accepted include cash, cheque, e-transfer, debit, and credit (Visa, Mastercard, Interac, American Express, Apple Pay, and Google Pay).
Digital RMT receipts are issued online via email after payment is received.
If payment is required due to the policies below, payment is due immediately. Failure to pay will result in suspension or termination of services.
Please give notice of at least 24 hours to avoid the $95 cancellation fee (one per appointment).
Without notice and upon your massage therapist’s arrival to your home, the full fee of your appointment(s) will be charged.
If you need to cancel your appointment(s) under 24 hours because you or a member of your household has an illness, possible exposure to Covid-19, positive rapid test, positive Covid-19 test, or has been told to isolate for any reason, please reschedule your appointment(s) 2-3 weeks out to avoid the cancellation fee(s) as stated above.
COVID-19 Screening, Procedures, and Consent
By attending my appointment...
I agree that I and members of my household are not currently experiencing any of the following symptoms:
New or worsening cough
Shortness of breath or difficulty breathing (in absence of underlying reason for these symptoms such as asthma, COPD, etc.)
Runny nose, nasal congestion, or sneezing (in absence of underlying reason for these symptoms such as seasonal allergies, post nasal drip, etc.)
New loss of taste or smell
Nausea, vomiting, or diarrhea
I agree that I and members of my household have not:
Tested positive for COVID-19 in the past 14 days
Tested positive for COVID-19 on a rapid antigen test in the past 14 days
Been told to isolate for any reason
If I have NOT been fully vaccinated against COVID-19, I agree that I and members of my household have not:
Been exposed to someone with COVID-19 without wearing appropriate PPE
Travelled outside of Canada in the last 14 days (unless you are exempt from federal quarantine requirements - for example, you are fully vaccinated and have met the specific conditions or you are an essential worker who crosses the Canada-US border regularly for work)
If you or any member of your household has experienced any of the above, please contact us.
Upon my therapist's arrival to my home, I agree to:
Put on my reusable or disposable face mask/covering (exceptions can be made for those who cannot wear a face mask for a medical reason, such as COPD)
Wash or sanitize my hands
Request household members to stay at least 2 metres away from therapist OR wear a face mask/covering (exceptions can be made for small children)
Continue to wear my mask over my nose and chin throughout the appointment, including when face-down on the table.
I acknowledge that although my therapist is following appropriate rules, regulations, guidelines, and procedures (such as wearing a disposable face mask and observing routine hand-washing), there is still a risk that I or any member of my household may contract Covid-19 following treatment. Helping Hands Mobile Massage's COVID-19 policies and procedures are meant to minimize risk but cannot eliminate risk.
I acknowledge that Helping Hands Mobile Massage and Keeley Shantz, RMT are not responsible if I or any member of my household contract Covid-19 following treatment.
I acknowledge that I will contact Helping Hands Mobile Massage to notify if I or any member of my household have tested positive for COVID-19 following treatment.