Preparation Policy

1. Please fill out the online intake form at least 24 hours prior to your therapist's arrival, as some conditions are contraindicated for massage and the appointment may need to be cancelled or rescheduled for your health and safety.
The intake form is required by law and ensures the safest treatment possible.

2. Clear a space for the treatment table approximately 10' x 15.' Ensure the space is clear of obstacles.
You may want to sweep or vacuum the floor - this maximizes therapist and client safety!

3. Gather two or three twin-sized pillows for your comfort.
Sit back and relax - we take care of the rest!

Payment Policy

Payment is due immediately after services are rendered.


Methods of payment accepted include cash, cheque, e-transfer, debit, and credit (Visa, Mastercard, Interac, American Express, Apple Pay, and Google Pay).


Digital RMT receipts are issued online via email after payment is received.


If payment is required due to the policies below, payment is due immediately. Failure to pay will result in suspension or termination of services.

Cancellation Policy

Please give notice of at least 24 hours to avoid the $95 cancellation fee (one per appointment). 


Without notice and upon your massage therapist’s arrival to your home, the full fee of your appointment(s) will be charged.

Rescheduling Policy

If you need to cancel your appointment(s) under 24 hours because you or a member of your household has an illness, possible exposure to Covid-19, positive rapid test, positive Covid-19 test, or has been told to isolate for any reason, please reschedule your appointment(s) 2-3 weeks out to avoid the cancellation fee(s) as stated above.

COVID-19 Screening, Procedures, and Consent

By attending my appointment...


I agree that I and members of my household are not currently experiencing any of the following symptoms:


  • Fever

  • New or worsening cough

  • Shortness of breath or difficulty breathing (in absence of underlying reason for these symptoms such as asthma, COPD, etc.)

  • Runny nose, nasal congestion, or sneezing (in absence of underlying reason for these symptoms such as seasonal allergies, post nasal drip, etc.)

  • Sore throat

  • Difficulty swallowing

  • New loss of taste or smell

  • Nausea, vomiting, or diarrhea

  • Rash


I agree that I and members of my household have not:


  • Tested positive for COVID-19 in the past 14 days

  • Tested positive for COVID-19 on a rapid antigen test in the past 14 days

  • Been told to isolate for any reason

If I have NOT been fully vaccinated against COVID-19, I agree that I and members of my household have not:

  • Been exposed to someone with COVID-19 without wearing appropriate PPE

  • Travelled outside of Canada in the last 14 days (unless you are exempt from federal quarantine requirements - for example, you are fully vaccinated and have met the specific conditions or you are an essential worker who crosses the Canada-US border regularly for work)


If you or any member of your household has experienced any of the above, please contact us.


I acknowledge that although my therapist is following appropriate rules, regulations, guidelines, and procedures, there is still a risk that I or any member of my household may contract Covid-19 following treatment. Helping Hands Mobile Massage's COVID-19 policies and procedures are meant to minimize risk but cannot eliminate risk.


I acknowledge that Helping Hands Mobile Massage and Keeley Shantz, RMT are not responsible if I or any member of my household contract Covid-19 following treatment.


I acknowledge that I will contact Helping Hands Mobile Massage to notify if I or any member of my household have tested positive for COVID-19 following treatment.

Scent-Free, Smoke-Free Environment

Please notify us if your home is not a smoke-free environment, or if there are individuals living in the home who smoke.
We are unable to service homes that smell of smoke. This is for the health and protection of the therapist and other clients.
Please do not burn scented candles or incense before your appointment and avoid wearing heavy scents, such as perfume and cologne.
We reserve the right to terminate service if you fail to notify us that your home is not smoke-free or if a scent is overwhelming. The full fee of your appointment will be charged.
Thank you for understanding and cooperating!

Zero Tolerance for Discrimination

Helping Hands Mobile Massage serves individuals of diverse backgrounds and displays the inverted rainbow triangle to represent the safe space that we create for the LGBTQIA2+ community.
Helping Hands upholds the values of respect and dignity and has zero tolerance for any form of discrimination.

We encourage nonpolitical, nonreligious topics of conversation during your appointment and we reserve the right to terminate service at any point for discrimination. The full fee of your appointment will be charged.

Thank you!

Body Neutrality Policy

Helping Hands Mobile Massage operates on two premises:


  1. All bodies are worthy bodies.

  2. We don’t have to love our bodies to accept them (this philosophy is called “body neutrality”).


The safe, judgement-free space we create for all bodies and their humans encompasses all sizes, abilities, and experiences. We actively practice body positivity, body neutrality, bodily autonomy and consent while recognizing that these can be challenging or uncomfortable practices for many folx.


Pease keep this in mind during your appointment and refrain from commenting on others’ bodies, appearances, presentations and bodily choices, including your therapist’s - especially when it doesn’t pertain to the treatment. This includes body-related compliments. Your therapist will do the same.


We reserve the right to terminate services at any point for failure to comply. The full fee of your appointment will be charged.


Thank you!