Preparation Policy

1. In order to maximize our time together, please fill out the online intake form prior to your therapist's arrival.


2. Clear a space for the treatment table approximately 10' x 15.' Ensure the space is clear of obstacles. You may want to sweep or vacuum the floor - this maximizes therapist and client safety!


3. Gather two or three twin-sized pillows for your comfort.


Sit back and relax - we take care of the rest!

Cancellation Policy

Please give notice of at least 24 hours to avoid the $75 cancellation fee. 


Without notice and upon your massage therapist’s arrival to your home, the full fee of your appointment will be charged.


Please see the COVID-19 Screening, Procedures, and Consent policy below for COVID-19-specific cancellation details.


Scent-Free, Smoke-Free Environment

Please notify us if your home is not a smoke-free environment, or if there are individuals living in the home who smoke.


We are unable to service homes that smell of smoke. This is for the health and protection of the therapist and other clients.


Please do not burn candles or incense before your appointment and avoid wearing heavy scents, such as perfume and cologne.


We reserve the right to terminate service if you fail to notify us that your home is not smoke-free or if a scent is overwhelming. The full fee of your appointment may be charged.


Thank you for understanding and cooperating!

COVID-19 Screening, Procedures, and Consent

By attending my appointment...


I agree that I and members of my household are not currently experiencing any of the following symptoms:


  • Fever

  • New or worsening cough

  • Shortness of breath or difficulty breathing (in absence of underlying reason for these symptoms such as asthma, COPD, etc.)

  • Runny nose, nasal congestion, or sneezing (in absence of underlying reason for these symptoms such as seasonal allergies, post nasal drip, etc.)

  • Sore throat

  • Difficulty swallowing

  • New loss of taste or smell

  • Nausea, vomiting, or diarrhea

  • Rash


I agree that I and members of my household have not:


  • Tested positive for COVID-19

  • Been exposed to someone with COVID-19

  • Recently travelled outside of Ontario


If you or any member of your household has experienced any of the above, please contact us.


Upon my therapist's arrival to my home, I agree to:


  • Put on my reusable or disposable face mask/covering (exceptions can be made for those who cannot wear a face mask for a medical reason, such as COPD)

  • Wash or sanitize my hands

  • Request household members to stay at least 2 metres away from therapist OR wear a face mask/covering (exceptions can be made for small children)

  • Continue to wear my mask over my nose and chin throughout the appointment, including when face-down on the table.



I acknowledge that although my therapist is following appropriate rules, regulations, guidelines, and procedures (such as wearing a disposable face mask and observing routine hand-washing), there is still a risk that I or any member of my household may contract Covid-19 following treatment. Helping Hands Mobile Massage's COVID-19 policies and procedures are meant to minimize risk but cannot eliminate risk.


I acknowledge that Helping Hands Mobile Massage and Keeley Shantz, RMT are not responsible if I or any member of my household contract Covid-19 following treatment.


I acknowledge that I will contact Helping Hands Mobile Massage to notify if I or any member of my household have tested positive for COVID-19 following treatment.

Zero Tolerance for Hate Speech

Helping Hands Mobile Massage serves individuals of diverse backgrounds and displays the inverted rainbow triangle to represent the safe space that we create for the LGBTQIA2+ community.


Helping Hands upholds the values of respect and dignity and has zero tolerance for any form of hate speech. We encourage nonpolitical, nonreligious topics of conversation during your appointment and we reserve the right to terminate service at any point for hate speech. The full fee of your appointment may be charged.


Thank you!