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Preparation Policy

1. Please fill out the online intake form at least 48 hours prior to your therapist's arrival, as some conditions are contraindicated for massage and the appointment may need to be cancelled or rescheduled for your health and safety.
The intake form is required by law and ensures the safest treatment possible.
 
2. Clear a space for the treatment table approximately 10' x 15.' Ensure the space is clear of obstacles.
You may want to sweep or vacuum the floor - this maximizes therapist and client safety!
 
3. Gather two or three twin-sized pillows for your comfort.
 
Sit back and relax - we take care of the rest!

Deposit & Payment Policy

To confirm your booking(s), you will be asked to send a $115 deposit via e-transfer (one per appointment). 

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If you choose, you may pre-pay the total of your appointment for simplicity's sake. 

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If you cancel your appointment(s) over 48 hours in advance, the deposit is refunded or can be put towards your next treatment.

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The remainder of the payment is due immediately after services are rendered.

 

Methods of payment accepted include cash, cheque, e-transfer, debit, and credit (Visa, Mastercard, Interac, American Express, Apple Pay, and Google Pay).

 

Digital RMT receipts are issued online via email after the full payment is received and the treatment has been completed.

 

If payment is required due to the policies below, payment is due immediately. Failure to pay will result in suspension or termination of services.

Cancellation Policy

Please give notice of at least 48 hours to avoid the $115 cancellation fee (one per appointment). 

 

Without notice and if your therapist is already on their way to your home, the full fee of your appointment(s) will be charged.

Rescheduling Policy

If you need to cancel your appointment(s) under 48 hours because you or a member of your household has an illness, possible exposure to Covid-19, positive rapid test, positive Covid-19 test, or has been told to isolate for any reason, please reschedule your appointment(s) 2-3 weeks out to avoid the cancellation fee(s) as stated above.

COVID-19 Screening, Procedures, and Consent

By attending my appointment...

 

I agree that I and members of my household are not currently experiencing any one of the following symptoms:

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  • Fever and/or chills - a temperature of 37.8°C/100.0°F or greater

  • Cough - that is new or worsening (e.g. continuous, more than usual if chronic cough) and not related to other known causes or conditions for which current symptoms do not represent a flare-up/exacerbation related to infection (e.g., chronic obstructive pulmonary disease)

  • Shortness of breath and/or wheeze - dyspnea, out of breath, unable to breathe deeply, that is worse than usual if chronically short of breath and not related to other known causes or conditions (e.g., chronic heart failure, asthma, chronic obstructive pulmonary disease)

  • Decrease or loss of smell and/or taste - not related to other known causes or conditions (e.g., nasal polyps, allergies, neurological disorders)

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... Or two or more of the following symptoms:

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  • Extreme fatigue, lethargy, and/or malaise - a general feeling of being unwell, lack of energy, or extreme tiredness that is unusual or unexplained and not related to other known causes or conditions (e.g., depression, insomnia, thyroid dysfunction, anemia, malignancy, receiving a COVID-19 or flu vaccine in the past 48 hours)

  • Muscle aches and/or joint pain - that are unexplained, unusual, or long-lasting and not related to other known causes or conditions (e.g., fibromyalgia, receiving a COVID- 19 or flu vaccine in the past 48 hours, after physical activity or injury, stress- and/or work-related tension)

  • Nausea, vomiting and/or diarrhea - not related to other known causes or conditions (e.g. transient vomiting due to anxiety in children, chronic vestibular dysfunction, irritable bowel syndrome, side effect of medication)

  • Sore throat, painful and/or difficulty swallowing - not related to other known causes or conditions (e.g., post nasal drip, gastroesophageal reflux)

  • Nasal congestion, runny and/or stuffy nose - not related to other known causes or conditions (e.g., returning inside from the cold, chronic sinusitis unchanged from baseline, seasonal allergies)

  • Headache - that is new and persistent, unusual, unexplained, or long-lasting and not related to other known causes or conditions (e.g., tension-type headaches, chronic migraines, receiving a COVID-19 or flu vaccine in the last 48 hours)

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Other symptoms that may be associated with COVID-19 and should be taken into consideration/monitored include:

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  • Abdominal pain - that is persistent or ongoing and not related to other known causes or conditions (e.g., menstrual cramps, gastroesophageal reflux disease)

  • Conjunctivitis (pink eye) - not related to other known causes or conditions (e.g., blepharitis, recurrent styes)

  • Decreased or lack of appetite - for children and not related to other known causes or conditions (e.g., anxiety, constipation)

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I agree that I and members of my household have not:

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  • Tested positive for COVID-19 in the past 14 days

  • Tested positive on a rapid antigen test in the past 14 days

  • Been told to isolate for any reason

 

If I or members of my household I have NOT been fully vaccinated against COVID-19, I agree that I and members of my household have not:

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  • Been exposed to someone with COVID-19 without wearing appropriate PPE

  • Travelled outside of Canada in the last 14 days (unless you are exempt from federal quarantine requirements - e.g., you are fully vaccinated and have met the specific conditions or you are an essential worker who crosses the Canada-US border regularly for work)

 

If you or any member of your household is experiencing any of the above, please contact us.

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I acknowledge that although my therapist is following appropriate rules, regulations, guidelines, and procedures, there is still a risk that I or any member of my household may contract Covid-19 following treatment. Helping Hands Mobile Massage's COVID-19 policies and procedures are meant to minimize risk but cannot eliminate risk.

 

I acknowledge that Helping Hands Mobile Massage and Keeley Shantz, RMT are not responsible if I or any member of my household contract Covid-19 following treatment.

 

I acknowledge that I will contact Helping Hands Mobile Massage to notify if I or any member of my household have tested positive for COVID-19 following treatment.

Scent-Free, Smoke-Free Environment

Please notify us if your home is not a smoke-free environment, or if there are individuals living in the home who smoke.
 
We are unable to service homes that smell of smoke. This is for the health and protection of the therapist and other clients.
 
Please do not burn scented candles or incense before your appointment and avoid wearing heavy scents, such as perfume and cologne.
 
We reserve the right to terminate service if you fail to notify us that your home is not smoke-free or if a scent is overwhelming. The full fee of your appointment will be charged.
 
Thank you for understanding and cooperating!

Zero Tolerance for Discrimination

Helping Hands Mobile Massage serves individuals of diverse backgrounds and displays the inverted rainbow triangle to represent the safe space that we create for the LGBTQIA2+ community.
 
Helping Hands upholds the values of respect and dignity and has zero tolerance for any form of discrimination.

We encourage nonpolitical, nonreligious topics of conversation during your appointment and we reserve the right to terminate service at any point for discrimination. The full fee of your appointment will be charged.
 
Thank you!

Body Neutrality Policy

Helping Hands Mobile Massage operates on two premises:

 

  1. All bodies are worthy bodies.

  2. We don’t have to love our bodies to accept them (this philosophy is called “body neutrality”).

 

The safe, judgement-free space we create for all bodies and their humans encompasses all sizes, abilities, and experiences. We actively practice body positivity, body neutrality, bodily autonomy and consent while recognizing that these can be challenging or uncomfortable practices for many folx.

 

Please keep this in mind during your appointment and refrain from commenting on others’ bodies, appearances, presentations and bodily choices, including your therapist’s - especially when it doesn’t pertain to the treatment. This includes body-related compliments. Your therapist will do the same.

 

We reserve the right to terminate services at any point for failure to comply. The full fee of your appointment will be charged.

 

Thank you!

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